apt: broken packages

[lluhusa@…]

I was installing the gateway. I got the error

root command apt-get -qq --no-install-recommends --simulate install zentyal-gateway zentyal-office zentyal-antivirus zentyal-bwmonitor zentyal-ca zentyal-remoteservices zentyal-samba zentyal-firewall zentyal-squid zentyal-l7-protocols zentyal-monitor zentyal-network zentyal-printers zentyal-trafficshaping zentyal-users zentyal-openvpn failed. Error output: E: Broken packages Command output: . Exit value: 100

Error

root command apt-get -qq --no-install-recommends --simulate install zentyal-gateway zentyal-office zentyal-antivirus zentyal-bwmonitor zentyal-ca zentyal-remoteservices zentyal-samba zentyal-firewall zentyal-squid zentyal-l7-protocols zentyal-monitor zentyal-network zentyal-printers zentyal-trafficshaping zentyal-users zentyal-openvpn failed. 
Error output: E: Broken packages

Command output: . 
Exit value: 100

Trace

root command apt-get -qq --no-install-recommends --simulate install zentyal-gateway zentyal-office zentyal-antivirus zentyal-bwmonitor zentyal-ca zentyal-remoteservices zentyal-samba zentyal-firewall zentyal-squid zentyal-l7-protocols zentyal-monitor zentyal-network zentyal-printers zentyal-trafficshaping zentyal-users zentyal-openvpn failed. 
Error output: E: Broken packages

Command output: . 
Exit value: 100 at /usr/share/perl5/Error.pm line 182
	Error::throw('EBox::Exceptions::Sudo::Command', 'cmd', 'apt-get -qq --no-install-recommends --simulate install zentya...', 'output', 'ARRAY(0x23ad9228)', 'error', 'ARRAY(0x23ad07f8)', 'exitValue', 100, ...) called at /usr/share/perl5/EBox/Sudo.pm line 213
	EBox::Sudo::_rootError('/usr/bin/sudo -p sudo: /var/lib/zentyal/tmp/Z99hEffl7v.cmd 2>...', 'apt-get -qq --no-install-recommends --simulate install zentya...', 25600, 'ARRAY(0x23ad9228)', 'ARRAY(0x23ad07f8)') called at /usr/share/perl5/EBox/Sudo.pm line 182
	EBox::Sudo::_root(1, 'apt-get -qq --no-install-recommends --simulate install zentya...') called at /usr/share/perl5/EBox/Sudo.pm line 136
	EBox::Sudo::root('apt-get -qq --no-install-recommends --simulate install zentya...') called at /usr/share/perl5/EBox/Software.pm line 420
	EBox::Software::_packageDepends('EBox::Software=HASH(0x23a70dd8)', 'install', 'ARRAY(0x23a71a88)') called at /usr/share/perl5/EBox/Software.pm line 338
	EBox::Software::listPackageInstallDepends('EBox::Software=HASH(0x23a70dd8)', 'ARRAY(0x23a71a88)') called at /usr/share/perl5/EBox/CGI/Software/InstallPkgs.pm line 146
	EBox::CGI::Software::InstallPkgs::showConfirmationPage('EBox::CGI::Software::InstallPkgs=HASH(0x23ad90c8)', 'install', 'ARRAY(0x23a71a88)') called at /usr/share/perl5/EBox/CGI/Software/InstallPkgs.pm line 73
	EBox::CGI::Software::InstallPkgs::_process('EBox::CGI::Software::InstallPkgs=HASH(0x23ad90c8)') called at /usr/share/perl5/EBox/CGI/Base.pm line 275
	EBox::CGI::Base::run('EBox::CGI::Software::InstallPkgs=HASH(0x23ad90c8)') called at /usr/share/perl5/EBox/CGI/Run.pm line 129
	EBox::CGI::Run::run('EBox::CGI::Run', 'Software/InstallPkgs', 'EBox') called at /usr/share/zentyal/cgi/ebox.cgi line 34
	ModPerl::ROOT::ModPerl::Registry::usr_share_zentyal_cgi_ebox_2ecgi::handler('Apache2::RequestRec=SCALAR(0x23ad30f0)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204
	eval {...} called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204
	ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x22055c28)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 170
	ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x22055c28)') called at /usr/lib/perl5/ModPerl/Registry.pm line 31
	ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x23ad30f0)') called at -e line 0
	eval {...} called at -e line 0

[anonymous]

zentyal.log

[jamor@…]

Hello Lluhusa,

Probably there is something wrong in /etc/apt/sources.list, check that and don't forget to run sudo apt-get update. Did you use the Zentyal installer? Or have you added the repositories by hand on a Ubuntu server?

Аnother thing that could cause the error is to have some packages unconfigured. To configure them you could try this command:

dpkg --configure -a 

Also, maybe you could find more information about this problem in the file /var/log/zentyal/software.log

Take care,

Javier