Zarafa storage for new users are not created automatically,

[rodrigo.magalhaes@…]

After creating a use via Zentyal's GUI I also realize that the corresponding zarafa storage was not created and thus the user cannot log in in Zarafa.

The problem is circunveined when I manually create the user storage with the command: sudo zarafa-admin --create-store <username as defined in zentyal front end>. However I think this should not be the right thing to do.

Anyone has an idea on what to do so zarafa automatically creates the user storage?

Thank you.

[rodrigo.magalhaes@…]

sorry, the corrent email is: rodrigo.magalhaes@…

Thank you!

Rodrigo

[jsalamero@…]

Hi Rodrigo,

can you provide detailed steps to reproduce this issue?

do you had users before? can you see any stored listed as orphaned with zarafa-admin --list-orphans? did you modify by hand any files on /etc/zarafa?

Regards,

[rodrigo.magalhaes@…]

Hi, I'm using a brand new, all modules included and updated, V2.2 standalone installation here and the steps are as below:

1) create a new user via Zentyal's GUI. 2) log in to Zarafa using the newly created user id. the error: -"Unknown MAPI Error: MAPI_E_NOT_FOUND"- appears.

I just remade the steps mentioned above and ran the -list-orphans command as suggested; the newly created uid was listed below -Users without stores- section.

3) Ran the sudo zarafa-admin --create-store <new uid>

4) reran the --list-orphans command again and the user no longer appears on the -Users without stores- section.

5) the user is able to log in now.

I hope it helps. let me know of whatever further info I can provide you.

Thank you,

Rodrigo

[rodrigo.magalhaes@…]

Just a quick correction: I'm using version 2.2.5, actually. Thank you.

[jamor@…]

Hello Rodrigo,

here we have been unable to reproduce your problem. Probably is an error on your installation/configuration.

Unless you remind some change of the note in the mail/Zarafa installation we recommend you to reinstall and try again. As shortcut you may try to only reinstall all the user-dependent modules with the following command:

sudo /usr/share/zentyal-users/reinstall

Regards,

Javier

[rodrigo.magalhaes@…]

Hello Javi,

I think I know how to provoke the problem to happen. The instalation I made was in Brazilian Portuguese and now I made a plain vanilla English installation: the problem does not occur anymore for the Englidh installation. The bad thing though is that the Zarafa mailbox items are in English now, which is undesirable.

One other Sympton I had noticed with the Brazilian Portuguese installation was that the mailbox items with special characters (i.e.: í, á, etc) were garbled. Now I think of the possibility that the two problems having a common cause. Could you please investigate?

Thank you,

Rodrigo

[jamor@…]

Hello Rodrigo Magalhaes,

the problem occurs with all the users or only with the users that had non-english characters (vowels with accents for example) ?.

Regards,

Javier

[rodrigo.magalhaes@…]

Hello javier

The problem occur for any user created regardless of vowels with accents.

Thank you,

Rodrigo

[jamor@…]

Hello Rodrigo Magalhaes,

we have reproduced the problem and we are looking for the solution. In the meantime you could install one in english and after the installation change it to Portuguese, that should make it work.

Regards,

Javier

[info@…]

Same problem here after fresh installation. We chose the 'C' locale during install. Other than that, no language settings were touched.

[jamor@…]

Hello,

not yet fixed but you can do the following to fix your installation

1) Add the en_US.UTF8 locale. See  https://help.ubuntu.com/community/Locale

The relevant line to add to /var/lib/locales/supported.d/local is:

en_US.UTF-8 UTF-8

2) Restart Zarafa with: "sudo /etc/init.d/zentyal zarafa restart"

For this point. the new users will be able to sue their Zarafa account. However the old users will not be healed; if they need a Zarafa account they should be removed and added again.

Regards,

Javier

[jamor@…]

Fixed in [50c5fced]

However the fix is to install the locale the first time the zarafa module is enabled, so to hotfix existent installation is easier to follow the steps in the previous commentary.