apt: broken packages

[alexandre.bormio@…]

My server subscribers is unknown and a can`t install modules or upgrade zentyal.

Error

root command apt-get -qq --no-install-recommends --simulate install zentyal-cloud-prof zentyal-security-updates failed. 
Error output: E: Broken packages

Command output: . 
Exit value: 100

Trace

root command apt-get -qq --no-install-recommends --simulate install zentyal-cloud-prof zentyal-security-updates failed. 
Error output: E: Broken packages

Command output: . 
Exit value: 100 at /usr/share/perl5/Error.pm line 182
	Error::throw('EBox::Exceptions::Sudo::Command', 'cmd', 'apt-get -qq --no-install-recommends --simulate install zentya...', 'output', 'ARRAY(0x7f4053b39fa0)', 'error', 'ARRAY(0x7f4054531220)', 'exitValue', 100, ...) called at /usr/share/perl5/EBox/Sudo.pm line 213
	EBox::Sudo::_rootError('/usr/bin/sudo -p sudo: /var/lib/zentyal/tmp/W0KFWjsXoQ.cmd 2>...', 'apt-get -qq --no-install-recommends --simulate install zentya...', 25600, 'ARRAY(0x7f4053b39fa0)', 'ARRAY(0x7f4054531220)') called at /usr/share/perl5/EBox/Sudo.pm line 182
	EBox::Sudo::_root(1, 'apt-get -qq --no-install-recommends --simulate install zentya...') called at /usr/share/perl5/EBox/Sudo.pm line 136
	EBox::Sudo::root('apt-get -qq --no-install-recommends --simulate install zentya...') called at /usr/share/perl5/EBox/Software.pm line 420
	EBox::Software::_packageDepends('EBox::Software=HASH(0x7f4052cc7e48)', 'install', 'ARRAY(0x7f4053c5b128)') called at /usr/share/perl5/EBox/Software.pm line 338
	EBox::Software::listPackageInstallDepends('EBox::Software=HASH(0x7f4052cc7e48)', 'ARRAY(0x7f4053c5b128)') called at /usr/share/perl5/EBox/CGI/Software/InstallPkgs.pm line 146
	EBox::CGI::Software::InstallPkgs::showConfirmationPage('EBox::CGI::Software::InstallPkgs=HASH(0x7f4053b25318)', 'install', 'ARRAY(0x7f4053c5b128)') called at /usr/share/perl5/EBox/CGI/Software/InstallPkgs.pm line 73
	EBox::CGI::Software::InstallPkgs::_process('EBox::CGI::Software::InstallPkgs=HASH(0x7f4053b25318)') called at /usr/share/perl5/EBox/CGI/Base.pm line 275
	EBox::CGI::Base::run('EBox::CGI::Software::InstallPkgs=HASH(0x7f4053b25318)') called at /usr/share/perl5/EBox/CGI/Run.pm line 129
	EBox::CGI::Run::run('EBox::CGI::Run', 'Software/InstallPkgs', 'EBox') called at /usr/share/zentyal/cgi/ebox.cgi line 34
	ModPerl::ROOT::ModPerl::Registry::usr_share_zentyal_cgi_ebox_2ecgi::handler('Apache2::RequestRec=SCALAR(0x7f405452c7e0)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204
	eval {...} called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204
	ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x7f4054486040)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 170
	ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x7f4054486040)') called at /usr/lib/perl5/ModPerl/Registry.pm line 31
	ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x7f405452c7e0)') called at -e line 0
	eval {...} called at -e line 0

[anonymous]

zentyal.log

[anonymous]

software.log

[jamor@…]

Hello Alexandre Bormic,

the relevant error is shown in software.log:

462	2012-04-16 17:35:17> The following packages have unmet dependencies:
463	2012-04-16 17:35:17>   zentyal-cloud-prof: Depends: zentyal-remoteservices (>= 2.2.4) but 2.2.2 is to be installed

Since the actual version available of zentyal-remoteservices is 2.2.6 this means that you don't have updated your package list. Update it and try again. I recommend you use this command to do the update, because the version of zentyal-software do you have can mask some errors:

sudo apt-get update

Regards,

Javier