Subscription error: cannot found subscription certificate

[anonymous]

Error

root command cp '/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/FE3272DB150BA87B.pem' '/var/lib/zentyal/tmp/certificate_path' failed. 
Error output: cp: cannot stat `/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/FE3272DB150BA87B.pem': No such file or directory

Command output: . 
Exit value: 1

Trace

root command cp '/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/FE3272DB150BA87B.pem' '/var/lib/zentyal/tmp/certificate_path' failed. 
Error output: cp: cannot stat `/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/FE3272DB150BA87B.pem': No such file or directory

Command output: . 
Exit value: 1 at /usr/share/perl5/Error.pm line 182
	Error::throw('EBox::Exceptions::Sudo::Command', 'cmd', 'cp \'/var/lib/zentyal/conf/remoteservices/subscription/segfwb...', 'output', 'ARRAY(0x7f2ea7da3530)', 'error', 'ARRAY(0x7f2ea8540040)', 'exitValue', 1, ...) called at /usr/share/perl5/EBox/Sudo.pm line 213
	EBox::Sudo::_rootError('/usr/bin/sudo -p sudo: /var/lib/zentyal/tmp/uC1ElCo40z.cmd 2>...', 'cp \'/var/lib/zentyal/conf/remoteservices/subscription/segfwb...', 256, 'ARRAY(0x7f2ea7da3530)', 'ARRAY(0x7f2ea8540040)') called at /usr/share/perl5/EBox/Sudo.pm line 182
	EBox::Sudo::_root(1, 'cp \'/var/lib/zentyal/conf/remoteservices/subscription/segfwb...') called at /usr/share/perl5/EBox/Sudo.pm line 136
	EBox::Sudo::root('cp \'/var/lib/zentyal/conf/remoteservices/subscription/segfwb...') called at /usr/share/perl5/EBox/OpenVPN/Client.pm line 634
	EBox::OpenVPN::Client::setCertificatesFilesForName('EBox::OpenVPN::Client', 'R_D_SRVS_ed8292b4f', 'caCertificate', '/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/ca...', 'certificate', '/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/FE...', 'certificateKey', '/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/co...') called at /usr/share/perl5/EBox/OpenVPN.pm line 1387
	EBox::OpenVPN::_setClientConf('EBox::OpenVPN=HASH(0x7f2ea6682fb8)', 'R_D_SRVS_ed8292b4f', 'proto', 'udp', 'ripPasswd', 123456, 'certificate', '/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/FE...', 'service', ...) called at /usr/share/perl5/EBox/OpenVPN.pm line 1362
	EBox::OpenVPN::_doNewClient('EBox::OpenVPN=HASH(0x7f2ea6682fb8)', 'R_D_SRVS_ed8292b4f', 'proto', 'udp', 'ripPasswd', 123456, 'certificate', '/var/lib/zentyal/conf/remoteservices/subscription/segfwbbc/FE...', 'lport', ...) called at /usr/share/perl5/EBox/OpenVPN.pm line 1324
	EBox::OpenVPN::newClient('EBox::OpenVPN=HASH(0x7f2ea6682fb8)', 'R_D_SRVS_ed8292b4f', 'internal', 1, 'service', 1, 'proto', 'udp', 'servers', ...) called at /usr/share/perl5/EBox/RemoteServices/Auth.pm line 220
	EBox::RemoteServices::Auth::vpnClientForServices('EBox::RemoteServices::Backup=HASH(0x7f2ea7da3c68)') called at /usr/share/perl5/EBox/RemoteServices/Auth.pm line 364
	EBox::RemoteServices::Auth::isConnected('EBox::RemoteServices::Backup=HASH(0x7f2ea7da3c68)') called at /usr/share/perl5/EBox/RemoteServices.pm line 591
	EBox::RemoteServices::isConnected('EBox::RemoteServices=HASH(0x7f2ea669f788)') called at /usr/share/perl5/EBox/RemoteServices.pm line 722
	EBox::RemoteServices::subscriptionLevel('EBox::RemoteServices=HASH(0x7f2ea669f788)') called at /usr/share/perl5/EBox/SysInfo.pm line 114
	EBox::SysInfo::generalWidget('EBox::SysInfo=HASH(0x7f2ea66830a8)', 'EBox::Dashboard::Widget=HASH(0x7f2ea8539218)', undef) called at /usr/share/perl5/EBox/Module/Base.pm line 704
	EBox::Module::Base::widget('EBox::SysInfo=HASH(0x7f2ea66830a8)', 'general') called at /usr/share/perl5/EBox/CGI/Dashboard/Index.pm line 90
	EBox::CGI::Dashboard::Index::masonParameters('EBox::CGI::Dashboard::Index=HASH(0x7f2ea840feb0)') called at /usr/share/perl5/EBox/CGI/Base.pm line 522
	EBox::CGI::Base::_process('EBox::CGI::Dashboard::Index=HASH(0x7f2ea840feb0)') called at /usr/share/perl5/EBox/CGI/Base.pm line 275
	EBox::CGI::Base::run('EBox::CGI::Dashboard::Index=HASH(0x7f2ea840feb0)') called at /usr/share/perl5/EBox/CGI/Run.pm line 129
	EBox::CGI::Run::run('EBox::CGI::Run', '', 'EBox') called at /usr/share/zentyal/cgi/ebox.cgi line 34
	ModPerl::ROOT::ModPerl::Registry::usr_share_zentyal_cgi_ebox_2ecgi::handler('Apache2::RequestRec=SCALAR(0x7f2ea7d02600)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204
	eval {...} called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204
	ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x7f2ea7c9f0b0)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 170
	ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x7f2ea7c9f0b0)') called at /usr/lib/perl5/ModPerl/Registry.pm line 31
	ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x7f2ea7d02600)') called at -e line 0
	eval {...} called at -e line 0

[anonymous]

zentyal.log

[jamor@…]

Hello,

it seems that the subscription process failed and some of the needed files were not downloaded to your system.

Try this command to retry the download:

sudo /usr/share/zentyal-remoteservices/reload-bundle