apt: held broken packages

[airtonix@…]

tried to install zarafa from software management panel

Error

root command apt-get -qq --no-install-recommends --simulate install zentyal-zarafa failed. 
Error output: E: Unable to correct problems, you have held broken packages.

Command output: . 
Exit value: 100

Trace

root command apt-get -qq --no-install-recommends --simulate install zentyal-zarafa failed. 
Error output: E: Unable to correct problems, you have held broken packages.

Command output: . 
Exit value: 100 at /usr/share/perl5/Error.pm line 182
	Error::throw('EBox::Exceptions::Sudo::Command', 'cmd', 'apt-get -qq --no-install-recommends --simulate install zentya...', 'output', 'ARRAY(0x7fc40bbc9398)', 'error', 'ARRAY(0x7fc409544478)', 'exitValue', 100, ...) called at /usr/share/perl5/EBox/Sudo.pm line 213
	EBox::Sudo::_rootError('/usr/bin/sudo -p sudo: /var/lib/zentyal/tmp/vl3Vq25R7a.cmd 2>...', 'apt-get -qq --no-install-recommends --simulate install zentya...', 25600, 'ARRAY(0x7fc40bbc9398)', 'ARRAY(0x7fc409544478)') called at /usr/share/perl5/EBox/Sudo.pm line 182
	EBox::Sudo::_root(1, 'apt-get -qq --no-install-recommends --simulate install zentya...') called at /usr/share/perl5/EBox/Sudo.pm line 136
	EBox::Sudo::root('apt-get -qq --no-install-recommends --simulate install zentya...') called at /usr/share/perl5/EBox/Software.pm line 421
	EBox::Software::_packageDepends('EBox::Software=HASH(0x7fc40b9c9110)', 'install', 'ARRAY(0x7fc40809d258)') called at /usr/share/perl5/EBox/Software.pm line 339
	EBox::Software::listPackageInstallDepends('EBox::Software=HASH(0x7fc40b9c9110)', 'ARRAY(0x7fc40809d258)') called at /usr/share/perl5/EBox/CGI/Software/InstallPkgs.pm line 146
	EBox::CGI::Software::InstallPkgs::showConfirmationPage('EBox::CGI::Software::InstallPkgs=HASH(0x7fc40e2da5d8)', 'install', 'ARRAY(0x7fc40809d258)') called at /usr/share/perl5/EBox/CGI/Software/InstallPkgs.pm line 73
	EBox::CGI::Software::InstallPkgs::_process('EBox::CGI::Software::InstallPkgs=HASH(0x7fc40e2da5d8)') called at /usr/share/perl5/EBox/CGI/Base.pm line 274
	EBox::CGI::Base::run('EBox::CGI::Software::InstallPkgs=HASH(0x7fc40e2da5d8)') called at /usr/share/perl5/EBox/CGI/Run.pm line 133
	EBox::CGI::Run::run('EBox::CGI::Run', 'Software/InstallPkgs', 'EBox') called at /usr/share/zentyal/cgi/ebox.cgi line 34
	ModPerl::ROOT::ModPerl::Registry::usr_share_zentyal_cgi_ebox_2ecgi::handler('Apache2::RequestRec=SCALAR(0x7fc40e2d96f0)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204
	eval {...} called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204
	ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x7fc40e2dba48)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 170
	ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x7fc40e2dba48)') called at /usr/lib/perl5/ModPerl/Registry.pm line 31
	ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x7fc40e2d96f0)') called at -e line 0
	eval {...} called at -e line 0

[anonymous]

zentyal.log

[anonymous]

software.log

[jamor@…]

Hello Airtonix,

this is normally a configuration error, not a bug. Go to the page ​​​​ http://trac.zentyal.org/wiki/Documentation/Community/FAQ/AptBrokenPackagesError for more information about this problem.

However in your case, since you have held broken packages you must use this command before doing any of the solutions of the previous link:

sudo apt-get clean

(This command cleans the downloaded packages cache)

Regards,